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Flower Arrangement’s and Grazing Boxes refund and return policy
Satisfaction Guarantee
If you’re not completely satisfied with your purchase, please contact us immediately, where if the problem is ours, we will endeavour to make things right.
Mistakes During Ordering
Mistakes happen, we understand this, if you make an error during ordering, such as adding an additional item by mistake or put in the incorrect delivery date, please contact us as soon as possible and we’d be happy to make those changes for you up until the order is on board with the delivery driver.
Sometimes we’ll notice what appears to be a mistake, in which case, we’ll attempt to make contact with you to clarify your order. If we are unable to make contact or don’t hear back from you before the order is placed onboard with our delivery driver we will assume the order is correct and send it as ordered.
Cancelling orders
If you need to cancel your order, please contact us. We cannot cancel an order or issue a refund for items that have already been delivered.
If your order is already on board with the courier you will be charged a cancellation fee equal to 50% of the order total so that we can recover a small portion of the delivery costs and cost of the raw materials.
If you cancel within 24 hours of the delivery date, provided the order has not already been delivered, you will be charged 50% of the total amount of the order.
Substitutions
Whilst we make every effort to do our very best to ensure your chosen colour and flower selections shipped, together with chosen food items in our grazing boxes, from time to time due to seasonal variety and availability we are unable to match the request. As we receive flowers and food items fresh daily and create our arrangements on the day of delivery we sometimes only find out on the morning of delivery, that our suppliers haven’t been able to fulfil our requested order.
We have put in place methods and procedures to ensure that substitution rarely occurs and are always working to minimise this as we know the importance of sending the product as chosen.
After Delivery
Due to the organic nature of most of our products (including flowers, flower arrangements and foodstuffs), time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 24 hours of delivery if you have any cause for concern with regards to the quality or condition of the flower or grazing boxes received. This allows us to access the potential issue.
After contacting us with your concerns, you may be asked to provide a photo of the items so that we can assess what might have gone wrong.
Delivery Charges
We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee equal to the amount of the new delivery.
Change of mind
As long as the order hasn’t already been delivered or isn’t already on board with the driver, we would be happy to try and accommodate a change of mind for items of the same value. We are unable to accept change of mind requests once delivery is onboard with our delivery driver.
Replacements & Returns
In the case of a replacement arrangement being issued, we may request for the original order to be returned, to assess what may have gone wrong. This will be picked up at the same time as the replacement delivery is delivered
Refund Processing
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using a credit card, we will refund it back to your credit card. If you placed the order via PayPal we will refund it back into your PayPal account. Once a refund has been processed it may take up to four working days for the refund to appear in your account.
If you have any concerns about your refund please don’t hesitate to contact us.